Refund policy

Last updated: October 24, 2026

This policy covers orders placed with kedoujia through https://kedoujia.com.

1. Return Period and Item Condition

You can ask to return an item within 30 calendar days of receiving it. Eligible reasons may include an unsuitable size, a change of mind, or an item that is damaged, faulty, or incorrect.

For size-related or change-of-mind returns, the item must be unworn, unwashed, and unused, and returned in its original condition. Original tags must remain attached, and original packaging should be included when provided. Please include your order number or another proof of purchase.

These condition requirements do not prevent you from reporting damage, a defect, or an incorrect item, or from relying on rights provided by applicable law.

2. Starting a Return

Email hello@kedoujia.com with your order number, the item you’d like to return, and the reason for the request.

If the item is damaged, faulty, or incorrect, please send photos if reasonably available. We’ll review the request, explain how to proceed, and arrange return shipping at our expense.

Please get in touch before sending an item back. This allows us to identify the order and organize the return shipment.

Return address
kedoujia
159 Madden Rd
Arcadia, LA 71001
United States

3. Return Shipping Fees

We pay the return shipping cost for eligible returns. There is no restocking or return handling fee.

Standard outbound shipping within the United States is free, so no original standard shipping fee will be deducted from a refund.

4. Review and Refund Schedule

We’ll inspect the returned item within 3 business days of receipt and let you know whether the return is approved. If it isn’t approved, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the item. The refund will cover the amount paid for the accepted returned items, including applicable refundable taxes. Any discounts will be reflected in the original amount paid.

The date we initiate a refund may differ from the date it appears in your account. Processing times depend on your bank or payment provider. If the funds haven’t appeared after the provider’s stated processing period, contact hello@kedoujia.com and we’ll help trace the refund.

5. Damaged, Faulty, Incorrect, or Missing Orders

If an order arrives damaged, includes the wrong item, or is missing an item, email hello@kedoujia.com. We’ll investigate and arrange an appropriate solution, such as a replacement or refund. We won’t charge shipping costs to correct an error on our part.

A reasonable check of the item to understand the problem does not reduce any rights you have under applicable law.

6. Exchanges

If you need another size or item, contact us first. We’ll confirm what options are available and explain the next steps before you send the item back.

If an exchange cannot be arranged, you may request an eligible return and place a new order.

7. Cancelling an Order

To request cancellation, email hello@kedoujia.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already been sent, please use the return process above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not restrict any rights or remedies available under applicable law.

8. Contact

kedoujia
159 Madden Rd
Arcadia, LA 71001
United States

Email: hello@kedoujia.com
Website: https://kedoujia.com