Shipping policy

Last updated: October 24, 2026

1. Shipping Coverage and Fees

kedoujia currently delivers within the United States. Standard shipping is free for all U.S. orders. We do not ship internationally at this time.

2. Preparing Your Order

Once your order is confirmed and payment is complete, please allow 1–2 business days for processing and dispatch.

Our business days are Monday through Friday, excluding U.S. federal holidays. This preparation period is separate from the time your package spends in transit.

3. Delivery Estimates

Carrier transit generally takes an estimated 5–10 business days after dispatch. We aim for delivery within 6–12 business days from order confirmation, including processing.

These timeframes are estimates, not guaranteed delivery dates. Severe weather, holidays, carrier interruptions, or other unexpected circumstances may affect delivery. If a substantial delay occurs, we will share the information available to us and any resolution options required by applicable law.

4. Where Orders Are Dispatched

Orders are dispatched from:

kedoujia
159 Madden Rd
Arcadia, LA 71001
United States

5. Shipping Notifications

We’ll send shipping updates to the email address submitted with your order. When tracking is available, the update will include the tracking details. It may take a little time for the carrier to register the package’s first scan.

6. Address Changes and Delivery Issues

Please review your shipping address carefully before submitting an order. If you spot an error, email us as soon as possible at hello@kedoujia.com. We’ll check whether we can update it before the order is dispatched.

If a package seems lost, arrives damaged, or is shown as delivered but you cannot find it, contact us at hello@kedoujia.com with your order number. We’ll look into the matter with the carrier and determine an appropriate resolution based on the circumstances and applicable law. A carrier’s tracking update alone does not end our review of your claim.

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving it. We pay the return shipping cost. Contact us before sending anything back so we can provide return instructions and arrange shipping at our expense.

For return steps and refund timing, please see our Return and Refund Policy.

8. Contact Details

This website is operated by kedoujia.

159 Madden Rd
Arcadia, LA 71001
United States

Email: hello@kedoujia.com
Website: https://kedoujia.com